Watching videos - login loop - People Analytics World Forums

Watching videos - login loop

General · 6 replies · 583 views · 4 followers

amanda.cebrian

almost 5 years ago

Hi there,

I have bought the tickets with 30 days watch on demand because I am in different time zone. But I am having issues watching any video.

The link takes me to browse. When I click on a video it asks me to subscribe. When I try it says" you are already subscribed" and take me back to the browse site. Ans start all over again.

Please, help.

Kind regards,

Amanda

Barry Swales Mod

almost 5 years ago

Hi Amanda - I can confirm you are subscribed. It sounds like a browser cache issue that might be resolved by logging out and logging back in again. I'll raise a ticket with Vimeo support on your behalf, and they should be in touch to resolve this for you.

Jacob

almost 5 years ago

That is exactly the same that happens for me

(This post has been deleted)

amanda.cebrian

almost 5 years ago

I logged out and in few times today.

But now it seems like it is working.

amanda.cebrian

almost 5 years ago

Sorry, nop.

It keeps me in the loop again.

amanda.cebrian

almost 5 years ago

only works with the first video in my list 'Deliver business value at scale with People Data and Technology

Olivia Mod

almost 5 years ago

We've reviewed everything this side and tested several videos with an identical user account and they seem to be working. Please can you confirm if this issue still persists?

Olivia Mod

almost 5 years ago

We've reviewed and made some adjustments, and as far as I can tell there ought to be no problem now with accessing any of the videos. If you still have any issues please reply to this thread and I'll continue working on it. If I don't hear anything, I'll assume this is now resolved and you can access the videos now. My apologies for any inconvenience caused by this issue.

amanda.cebrian

almost 5 years ago

Thank you, Olivia, It seems resolved.